Before you arrive
Discuss your room preference, travel arrangements and any access requirements. We help connect the services you need before your visit begins.
Personal service & VIP hospitality
The details, personally handled.
A smooth arrival, a private dinner or extra support for an important visit. Our guest-care team helps you bring those details together with discretion and a personal point of contact.
Tailor your visit
Help where it makes a difference.
While you are here
Ask for concierge assistance, in-room dining, local transport or a hand with a change of plan. Reception is available around the clock.
For a special visit
Coordinate a private meal, business hospitality or event host support so you can give your attention to your guests.
A visit shaped around you.
Some guests want help with one arrangement. Others need a single contact to coordinate a busy visit. Tell us what would make your stay easier and we will build the support around that.
For private dinners or business hosting, we can connect room, dining and event enquiries. There is no need to choose a larger service than your occasion calls for.
NZ$75 per arrival arrangement
Indicative personal arrival coordination. General front-desk assistance remains included for hotel guests.
View all prices
Start with a conversation.
Share your dates and the arrangements you would like us to manage. For a business visit, include meeting and travel times. For a celebration, tell us about your group and the atmosphere you want.
We bring your room, dining and travel arrangements into one plan, with a point of contact for your visit.
Personal hospitality, explained
What does personal guest care include?
We help coordinate the services you choose, such as arrival arrangements, private dining, transport bookings and an event host.
Is concierge help available for all guests?
Yes. General concierge guidance, local recommendations and reception assistance are available to hotel guests. Tailored services are listed in our price guide.
Can you help with a special occasion?
Yes. Tell us what you are celebrating, how many people are involved and which parts of the visit you would like help arranging.
Does VIP hospitality include casino activity?
No. Our listed guest-care services and prices relate to hotel hospitality, arrival, dining and private events only.
Let us take care of the arrangements.
Tell us about your visit and the support you would value most.