Privacy Policy
How we handle your information when you contact or stay with us.
Who we are
Quest Mood operates questmood.live and provides hotel services at 9 Alma Street, Hamilton Central, Hamilton 3244, New Zealand. For privacy questions, email [email protected] or call +64 7 796 4128.
Information we collect
When you send an enquiry, we collect your name, email, optional phone number, preferred contact method, subject and message. Your request may also include travel dates, guest numbers, room preferences and details about dining, events or other services.
The form sends your enquiry to our booking email address. Please provide only information relevant to your request, and do not send payment-card details through the form.
How we use it
We use your details to answer your enquiry, arrange requested services, manage bookings and communicate with you. Enquiry consent is not consent for unrelated marketing.
If someone makes arrangements for you, we may receive your details from that person. We will provide information about this collection where required by New Zealand privacy law.
Storage and security
Enquiries are held in our email systems and related booking records. We restrict access to people who need the information and keep records for as long as required for the enquiry, service or applicable legal obligations.
The website uses a short-lived session cookie to protect form submissions. Temporary anti-spam records contain a hashed network identifier and request counts. Hosting logs may record IP addresses, requested pages and access times for operation and security.
Sharing information
We share information with service providers only as needed to operate the website, handle communications or arrange services you request, or where permitted or required by law. Overseas disclosure is subject to applicable New Zealand privacy safeguards.
Cookies and optional services
Your cookie choices are remembered for 180 days. Optional analytics and marketing categories are off by default and can be changed through .
We do not currently use analytics or advertising tracking. Read our Cookie Policy and How Google uses data from sites or apps that use Google services and Google’s business privacy information for further information.
Access, correction and complaints
You can ask to access or correct personal information we hold about you. We may verify your identity before responding. If a correction is not made, you can ask for a statement of correction to be attached where applicable.
Contact our privacy team about any concern. You can also raise a complaint with New Zealand’s Office of the Privacy Commissioner. Your rights are governed by the Privacy Act 2020 and its information privacy principles.