Host Responsibility
Enjoy your time at Quest Mood and know when to pause or ask for support.
An adults-only area within the hotel
Quest Mood’s casino hall and casino hall are for eligible adults. The age restriction is 20+ for casino gaming areas. Minors are not permitted in casino hall areas. Identification and entry requirements apply.
Keep gambling within your limits
Gamble only for entertainment, using time and money you can afford to spend. Decide your limits before entering, keep essential living expenses separate and take regular breaks. Do not try to recover losses by continuing to gamble.
Gambling should never be treated as a way to earn income, solve a financial problem or escape distress. Avoid gambling when you feel upset, pressured or unable to make a considered decision.
Notice when it is becoming a problem
Consider taking a break and seeking support if you spend more than intended, borrow money to continue, hide the activity from others or find it affecting relationships, work or everyday commitments.
You do not need to wait for a crisis to ask for help. Concerns raised by a friend or family member can also be a reason to pause and talk.
Talk to the hotel team
Help is available. Speak privately with a team member if you want guidance about taking a break, available support or exclusion options. The team can help you understand the practical next steps.
Please contact local support services or the hotel team for guidance.
Support for someone else
If you are worried about another person, choose a calm moment to talk and encourage them to seek support. Avoid making promises on their behalf or taking on spending you cannot afford. You can ask local support services for guidance for yourself as well.
Contact Quest Mood
Telephone +64 7 796 4128
Email [email protected]
9 Alma Street, Hamilton Central, Hamilton 3244, New Zealand
For practical visitor information, see our casino hall page.